RCS jest światowym dostawcą oprogramowania dla nadawców radiowych, telewizyjnych i internetowych, używanego przez ponad 14 500 stacji radiowych, telewizyjnych kanałów muzycznych, firm kablowych, sieci radia satelitarnego i stacji internetowych na całym świecie. RCS jest liderem rozwiązań programistycznych od 1979 roku.

Oferty w Ameryka Północna


GSelector and Selector Support Specialist

White Plains, New York

Every day, our software is used by more than 11,000 radio stations, TV music channels, cable companies, satellite music networks and Internet Radio stations worldwide. With 245 million monthly listeners in the U.S., our parent company iHeartMedia has the largest reach of any radio and television outlet in the United States.
For almost 30 years we have been providing support and guidance to the world’s audio and video professionals. Programmers and engineers come to us when they have problems that need to be solved. No two days are the same around here, so if you like working in a fun, challenging and varied environment you will immediately feel at home at RCS.
For the right candidates we have immediate openings in our White Plains, NY office. We offer competitive salary, benefits, relocation packages, free soda and a 35 minute train ride to New York City. After proving yourself there are opportunities to grow and become product specialists, support leads and onboarding specialists or move into Product Development. You could even work from home.
The Customer Experience department’s activities include:
• Handling support calls, emails and social interactions from customers in the United States and other countries.
• Working with over 100 colleagues to provide timely and accurate answers on subjects ranging from A-list rotations to AES67, SQL Server Service Packs to Reverse Scheduling.
• Providing training and consultation to our customers so they succeed with our software and make can great radio, TV, podcasts, audio books etc.
• Working with development teams to further extend our product’s capabilities.


Who are we looking for?
• We are looking for people with experience of being a Program Director or Music Director in a Radio or TV Programming environment. You will be an expert in GSelector, Selector and other music scheduling programs. You have a passion for creating expertly curated music logs, in all formats. Knowledge of Zetta, NexGen or Master Control is a plus. An unhealthy interest in general technology is very helpful.
• Ability to prioritise. You will understand the pressures of working in live radio and television and know what to do when the off-air call comes in.
• You will have an enquiring mind. Ideally you have demonstrable, well-developed troubleshooting and investigative skills. You will be able to simplify and deconstruct customer reports into their component parts and explore and evaluate them systematically.


Key Responsibilities
• Document interactions with customers; Provide answers by identifying problems; researching answers; guiding customers through corrective steps.
• You will work with colleagues to troubleshoot problems in software, hardware, networks and systems; you will be writing up technical documentation that can be passed on to developers to repair defects and deliver enhancements.
• Participate in and develop customer training programs.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Update your own job knowledge by participating in educational opportunities and maintaining personal networks.

Skills
The ideal candidate should possess excellent customer service skills and a team focus. Candidates should have a fundamentally sound knowledge of LAN, WAN, internetworking technologies, Windows and SQL Server. They should also have strong troubleshooting, follow-up, interpersonal, verbal and written skills.


Product Support Specialist

Ogallala, NE

As an expanding company we have an immediate opening in our Ogallala, NE office which is 8 miles from Lake McConaughy and full of outdoor recreation and western history. We can offer you a competitive salary, benefits, relocation packages and free soda. We provide support 24/7/365 some flexible working is required. After proving yourself, there are opportunities to grow and become product specialists, support leads, on-boarding specialists or to move into Product Development.

The Support department’s activities include but are not limited to:
• Handling phone calls, emails from customers in the United States and other countries.
• Working with development teams to further extend product capabilities.

Who are we looking for?
• We are looking for people with a passion for music and experience of or working in an IT, Radio, TV or an Engineering environment.
• You will have an inquiring mind. Ideally you have demonstrable, well-developed troubleshooting and investigative skills.
• Ability to prioritize and multitask

Key Responsibilities

• Document interactions with customers; provide answers by identifying problems; researching answers; guiding customers through corrective steps.
• Work with colleagues to troubleshoot problems in software, hardware, networks and systems; write up technical documentation that can be passed onto developers to repair defects and deliver enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Update your own job knowledge by participating in educational opportunities and maintaining personal networks.

Skills

The ideal candidate should possess excellent customer service skills and a team focus. Candidates should have a good understanding of LAN, WAN, internetworking technologies, Windows Operating Systems and SQL Server. You should be motivated to self-directed learning, have strong troubleshooting, follow-up, interpersonal, verbal and written skills.

Send Cover Letter and Resume to: Jobs@rcsworks.com

Oferty w Europa


Praktikum

Frankfurt - RCS Deutschland

RCS Deutschland bietet auf Bewerbung einen 3-monatigen Praktikumsplatz mit folgenden möglichen Schwerpunkten:

- Radio: Musikredaktion
- Radio: Technischer Sendeablauf und Studio-Automationssysteme
- Radio: Werbedisposition

Das Praktikum wird für Bewerber angeboten, die dies im Rahmen eines Studiums oder einer Ausbildung in den Bereichen Medien oder Informationstechnologie durchführen möchten. Praktikumsdauer nach Absprache, jedoch nicht weniger als zwei Monate.

Voraussetzungen:
- Routine im Umgang mit PCs und Standardsoftware
- Gutes Deutsch und Englisch
- Flexibilität und Fähigkeit zur Arbeit in kleinem Team
- Spass am Kundenkontakt und gute Umgangsformen

Ein Praktikum bei RCS bietet
- Gelegenheit zur Mitarbeit im Bereich Medien, in Deutschland und international
- Vielfältige Kontaktmöglichkeiten in der nationalen und internationalen Medienbranche
- Wertvolle Erfahrungen als sinnvolle Ergänzung zu Ausbildung und Studium
- Möglichkeit zur Mitarbeit in technischem Support, Projektplanung und -ausführung
- Nach Verfügbarkeit auch Teilnahme an Schulungen

Bitte schicken Sie Ihr Bewerbungsschreiben mit relevanten Informationen an

khk (at) rcseurope.de

Bitte keine telefonischen Anfragen!

Oferty w Azja - Pacyfik


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